1. Introduction
This Privacy Policy explains how Fluffy Lumpkins collects, uses and protects personal data in accordance with the General Data Protection Regulation (GDPR).
The data controller is:
Patrick Sneijder, sole trader (auto-entrepreneur), operating under the trade name Fluffy Lumpkins.
For any questions regarding personal data, you may contact us at:
Cats@fluffylumpkins.com
2. Personal data collected
We may collect the following personal data:
- first and last name
- postal address
- email address
- telephone number (if provided)
- account login information
- order, payment and invoicing details
- IP address and browsing data
- cookie and analytics data
3. Purposes of data processing
Personal data is collected for the following purposes:
- processing and managing orders
- payment processing
- delivery of products
- customer support
- account management
- compliance with legal and accounting obligations
- improving website performance and user experience
4. Legal basis for processing
Personal data is processed on the basis of:
- performance of a contract (order and delivery)
- compliance with legal obligations
- user consent (cookies and analytics)
5. Data recipients
Personal data may be shared only with the following service providers, strictly for operational purposes:
- website hosting provider
- payment service providers (Stripe and PayPal)
- delivery service provider (Chronopost)
- website analytics provider (Google Analytics)
- accounting and administrative service providers
Personal data is never sold to third parties.
6. Data retention period
Personal data is retained for the following periods:
- invoicing and accounting data: 10 years
- customer accounts: for the duration of the account’s activity
- order-related data: duration of the commercial relationship
- analytics and cookies: maximum 13 months
7. User rights
In accordance with applicable regulations, users have the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
Any request may be sent to:
Cats@fluffylumpkins.com
A response will be provided within the legally required timeframe.
8. Data security
Fluffy Lumpkins implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data and to prevent unauthorised access, alteration or disclosure.
9. Cookies
The website uses cookies, including analytical cookies provided by Google Analytics.
Users may accept or refuse cookies via the cookie consent banner.
Further details are available in the Cookie Policy.
10. International data transfers
Personal data may be transferred within the European Union and to the United Kingdom.
Such transfers are carried out in accordance with applicable data protection regulations and appropriate safeguards.
11. Changes to this policy
This Privacy Policy may be updated at any time.
The version in force is the one published on the website at the time of consultation.